Return and Refund Policy

General Policy

At TravWave, we strive to provide smooth and reliable travel services. However, cancellations and refunds are subject to the policies of airlines, hotels, visa authorities, and other third-party suppliers.

By booking with us, you agree to the refund and cancellation terms stated below.

Holiday Packages & Tours

• 60+ days before travel → Full refund (except service/processing fees).
   
• 30+ days before travel → 25% cancellation charges.
   
• 29–20 days before travel → 50% cancellation charges.
   
• Less than 20 days / No-show → 100% non-refundable.

Refund Process

• Refunds will be processed within 7–10 working days.
   
• Amount will be credited via the original payment method.

Customised Packages

• Advance payments for hotels, permits, and activities are non-refundable.

Peak Season Bookings

• May be fully non-refundable (festivals, holidays, special events).

Travel Insurance

• Non-refundable once issued
• Claims must be handled directly with the insurance company

Force Majeure (Uncontrollable Events)

No guaranteed refunds for disruptions due to:

• Natural disasters
• Weather issues
• Government restrictions
• Pandemics
• Strikes
• War or political unrest
• Airline operational issues

Chargebacks & Payment Disputes

Customers agree not to initiate chargebacks without first contacting TravWave.

Fraudulent disputes may lead to:

• Legal action
• Blacklisting from future bookings
• Recovery of costs